Thinking of leaving phone call
Why would I call VM, get through to thinking of leaving and my call not be logged as a disconnection request? 12th August I rang in, spoke to whatever team answered and told them the renewal was too...
Forum Discussion
Same to me regarding leaving (phone call though), plus no notice added to my account, so its costing me another two weeks paying over the odds for a lesser service
Thanks for reaching out to us jarramackem, and welcome back to our Community Forums!
Sorry to hear of the disconnection request not seemingly been honoured as issued to our team over the phone.
Check out the envelope in the top right hand corner for a private message from me and I'll take a closer look into this for you
Thanks,
David_Bn
Don't bother ringing if you genuinely just want to leave. Just send a recorded delivery letter to :-Virgin Media, Sunderland, SR43 4AA
Any other method they will just mess you about. (The CS has won the worst award again, congrats VM.... https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-service-aQwVk5g0Tdc4)
