Forum Discussion

sujatasamal's avatar
sujatasamal
Joining in
5 months ago

The worst service provider

<!DOCTYPE html>

<head><title>VM</title></head>

 

<p>

 

I used the VirginMedia TV+BB service until June 2023 as per contract and then moved to another provider . 

 

<p>

 

But I realised later that my account has not been cancelled . so they were taking a non-discounted fee from my account .I raised a request to cancel in Sep 2023 but they did not cancel and kept taking the non-discounted fee .I tried to contact the customer care multiple times but was not able to reach them as they dont have an option to talk to anyone . The recorded message always says you choose an invalid option .  

 

<p>Finally I stopped the direct debit in Jan 2025 + raised a complaint . They immediately called me and agreed that they received my cancel request in Sep 2023 but somehow didn't cancel my account and they are going to close my account .

 

<p>In Spite of all that, they still wanted me to pay the bills and put the miss-payment in the credit sites.

I raised another complaint but no response yet ..It's been 4 weeks now.

 

<p>

 

They took money from my bank  for a cancelled account for almost 1.6 years and now as I cancelled my direct debit  they put miss-payment in the credit sites and  badly influenced my credit score ( my score is going down every month ) . I was in the middle of applying for a mortgage that got cancelled because of the credit score . 

 

<p>It seems VirginMedia  want me to pay the bill for life as I used their service once. such a  disgusting service provider . 

 

<p>Does anyone know , how to escalte this issue legally ? 

 

<p>I raised thsi communication ombudsman - they said they can not anything until complaint is 8 weeks old. I raised this to ofcom servcie as well .  

 

<p>Sujata

 

</html>

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Sujata 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your experience with cancelling your services, and that you are looking for some support with a complaint, and with your credit file. 

    We'd need to take a closer look at the complaint, and ensure we get this raised with the credit file amendments team to adjust things if needed. If your case has already been raised with them, please be aware any changes can take 4-6 weeks to accurately reflect on your report. 

    I will send you a PM to confirm a few details and offer further support. Thanks for your patience in the meantime! 🌞