Forum Discussion

angieV's avatar
angieV
Tuning in
5 hours ago

The service from VirginMedia is getting worse by the day

I am having severe problems with VirginMedia. The service from VirginMedia is getting worse by the day, and now an issue or problem arising that could be corrected or answered in a few seconds now takes many minutes, and then may not even be answered.


I had full access to the online portal but now I have to give a non-virgin email address.

In order to get a non-virgin email address I have to give my details, thus spreading my details out to further companies, and their 'preferred partners'. This, at a time where security on the internet is less than secure. Furthermore, I do not want to create another useless email address, that literally will have one use.

Now, in order to receive my bill I have to pay for the privilege, costing me more money.


Second, I have attempted to sort out my payments to VM by telephone, as I am now unable to enter the online VM portal due to the first issue above. I wanted to speak to an advisor about the matter but it appears there is no one to advise me on the issue which is NOT listed by the AI. Despite this the AI continues to keep me in a non-stop loop for tens of minutes, with me getting more and more frustrated and getting nowhere. The last time I was on the phone for around 10 minutes and the AI finally hung up on me after sending me a 'link.


Third, you have sent me a threatening email about an outstanding balance, despite my last bill stating that the payment would be collected on or just after 29th October. As it is currently the 27TH OCTOBER I would appreciate it if you would keep your threatening emails to yourself. It should have been quite easy to find out if my payment was late by looking at YOUR RECORDS. Furthermore it clearly shows when my NEXT PAYMENT will be taken on MY LAST BILL.

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi angieV 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you have been facing with your emails and bills. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 hours ago

    If you'd chosen to pay by direct debit you won't have had these problems. Furthermore you can simply do a transfer from your bank to VM to pay using the following:

    •  The Virgin Media Payments Ltd bank account number: 23494314
    •  The Virgin Media Payments Ltd sort code number: 20-13-42
    •  Your 14-digit payment reference number*

    * If you get your bills online, find your 12-digit payment reference then add your 2-digit area reference to the end to get your 14-digit payment reference.