I switched over to sky 2 weeks ago, I have spoken to sky numerous times to ask if they have notified virgin of the switch, and everything is complete their end. Virgin have still not cancelled my services. I have tried talking to the bots, they are useless. I have called 03454541111 and it is just a stupid automated number that takes me through payments. Can anyone give me a number i can actually call and speak to a human? Or virgin can you sort this out?
Unless you have used the new"one touch" service to switch providers, you will need to contact VM to cancel Broadband/TV yourself. Contacting a new provider is based on them "taking over" an existing connection to shared Openreach infrastructure. VM does not use this infrastructure, so you could actually run two separate Broadband connections to your home without issues (which some homeworkers use as a backup connection).
Services cannot be changed via the forum. Call the number you quoted & either take the "change my services" then "thinking of leaving" route, or do not choose any option & you will get put through to an agent.
Yeah i used the one switch thing, sky has been active since 22nd January, and virgin are telling me sky haven't notified them my services are active with sky. I have spoken to sky and they have confirmed everything on their end is complete, they even checked with open reach.
Regarding calling the number, I have called and it is just an automated message about paying the bill, and then it cuts off. It doesn't even transfer me to a human being.
Hi Jademorris1990 👋 welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your move to sky. As the community have correctly advised, there could be a couple of different options here as to where the problem is.
If you have gone through the 'one touch switch' process then it is sky who would set your switch date with us.
If you haven't done this, and are looking to disconnect via the usual process, and then move to sky then we would need to ensure a disconnection has been set for you. We don't generally offer support with package changes via this platform, but I will send you a PM to investigate, and so I can help raise a complaint with a record of your feedback and experience if needed.
You can find the PM in the top right corner of the page 📩 in your Inbox. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! Wishing you all the best. 🌞
Not letting me a send a reply via private message!
Hi all, just returning to this public thread to keep things updated.
Thanks to jademorris1990 for PMing with me - really pleased to report it's now all sorted, with the disconnection set to process as soon as possible and the billing adjusted. They confirmed they were happy with this as a resolution, and hopefully there's no further issues.
Thanks for your patience whilst I offered support. Wishing you all the best! 🌞
