Hello, the exact same thing has happened to me. I’ve been connected to my new provider for more than a month now and still getting billed by Virgin.
I received a switching reference number at the time as well but it seems that no one has bothered to terminate the services.
Forum TeamHi miniai64 👋 Welcome to the community forum!
Thanks for posting. Sorry to hear about these issues with your One-touch-switch to a new provider.
We don't control any of the switching information once it's been raised - it's completely down to your new provider, so we will need to investigate what's happened here and offer further support!
I will send you a PM to confirm a few details and take a closer look. You can find this in your Inbox 📩 in the top right corner of the page.
Thanks for your patience in the meantime! 🌞
