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minai64's avatar
minai64
Joining in
31 days ago

Switched to new provider and still being charged

Hello, the exact same thing has happened to me. I’ve been connected to my new provider for more than a month now and still getting billed by Virgin.

 I received a switching reference number at the time as well but it seems that no one has bothered to terminate the services.

1 Reply

  • Hi miniai64 👋 Welcome to the community forum! 

    Thanks for posting. Sorry to hear about these issues with your One-touch-switch to a new provider. 

    We don't control any of the switching information once it's been raised - it's completely down to your new provider, so we will need to investigate what's happened here and offer further support! 

    I will send you a PM to confirm a few details and take a closer look. You can find this in your Inbox 📩 in the top right corner of the page. 

    Thanks for your patience in the meantime! 🌞