Forum Discussion

Idub's avatar
Idub
Joining in
7 months ago
Solved

Switch to ebilling

Hello

like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

  • Molly_T's avatar
    Molly_T
    7 months ago

    Hi Idub 👋 Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are having a little difficulty updating your billing preferences. You should be able to switch to E-billing via the instructions 👉 here - sorry to hear if this hasn't been working for you!

    We will need to send you a PM to confirm a few details so we can get this updated for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      5 months ago

      Hi francesqwo,

      We're glad this has now been resolved.

      If you have any further queries, please don't hesitate to contact us.

      Regards,
      Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      5 months ago

      Hi francesqwo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel 

  • tonyM297's avatar
    tonyM297
    Joining in
    5 months ago

    I am also unable to switch to eBilling. I've been trying for over a year now through phone calls and every time being promised that paper bills are removed from my account... only to again receive one the next month.

    I've also tried doing this online on Virgin Media account dashboard... also didn;t work and now I don;t see any options when logged in related to type of billing.

    As with many others I feels like this is completely deliberate - simply a way to charge a little bit more each month on top of package.

    Can someone please remove paper billing from my account - I don't need or want it

  • ecmarsh0's avatar
    ecmarsh0
    Joining in
    6 months ago

    Please can you also sort this out for me. Paper bills started randomly arriving last month and I never signed up to them so have been charged unnecessarily. And as posted before there is no obvious way to switch back to ebilling. And there is no way of speaking to anyone directly about this! So frustrating.

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      6 months ago

      Hi ecmarsh0,

      Thank you for reaching out to us in our community and welcome, I am sorry to hear you have started receiving paper bills unexpectedly, so I can help get you back onto paperless billing I have sent you an invite into a private chat, please click on the white envelope o accept.

      Regards

      Paul.

  • Molly_T's avatar
    Molly_T
    Forum Team
    7 months ago

    Hi Idub 👋 Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are having a little difficulty updating your billing preferences. You should be able to switch to E-billing via the instructions 👉 here - sorry to hear if this hasn't been working for you!

    We will need to send you a PM to confirm a few details so we can get this updated for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

    • AndrweMuumbo's avatar
      AndrweMuumbo
      Just joined
      2 months ago

      Hi, I'm having the same trouble, could you help please? I want to switch to ebilling

       

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        2 months ago

        Hi AndrweMuumbo thanks for your post here although we're sorry you're having issues switching to e-billing.

        Please let me send you a PM so I can investigate further, expect this to arrive shortly and respond directly when you can.

        Many thanks

    • martinoneill's avatar
      martinoneill
      Joining in
      2 months ago

      Hi

      Please could I have some assistance in switching to ebilling as well?

      Regards

      Martin

    • NRJ's avatar
      NRJ
      Joining in
      5 months ago

      Hi Molly,

      I have the exact same issue. I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

      Nozomi