When we had the guy knocking on the door ‘selling’ Virgin Media…he stated that with the package we discussed we would be able to pause devices when we wanted (trying to limit a teenage son a little) and the termination charges from Sky would be covered by Virgin Media. After numerous calls and messages sent to him I have not had a response. Anyone out there with similar issues and / or solution.
Forum TeamHey Daveroxi, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are struggling to get through to sales person.
You can actually manager your account and devices here.
Cheers
Yes aware of this thank you but it doesn’t work.
Should have said it states having issues with pause/unpause on Hub5x - we’re having issues. Thanks.
Forum TeamWhat doesn't work sorry?
What errors are you getting?
Everyone at VM knows the Connect app can not pause Hub 5x devices.
So they were as usual being unhelpful or incapable.
You may be able to pause / block a MAC address via the Hub 5x menus.
But what is the point?
All mobiles / computers / game consoles etc support MAC Randomisation and this enabled the device to change MAC address on demand and to be working again in seconds.
It might be better to focus on education of acceptable use.
The only way to stop a device accessing wifi is to have it in your hand.
