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JAG25's avatar
JAG25
Just joined
4 hours ago

Stuck in full price contract after move

I moved house earlier this year and brought my broadband contract with me which started a new 18 month contract term. I was shocked this month to see my discounted rate has ended and I am now stuck with a full price contract for another 10 months. I tried contacting support about this and they said "I will now take a request to amend the charges and you will be able to see the same reflecting on your account in the next 72 hours." It has been more than 72 hours since this request and no changes have been made. I am not happy about this and I don't know what to do next.

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 hours ago

    If you made no changes to your contract when you moved, it should have been a “Move and Transfer” Nothing should change, term or price.  At this late stage I don’t know what will happen, you should have reported this at the time really.