Stuck in a login auth loop
I have exactly the same problem. Both on pc desktop and vm app.
I've tried wifi and mobile data.
Ive tried clearing cache. Ive tried incognito mode, I've tried different browser.
Just stuck in continuous sign in page loop.
Forum Discussion
15 Replies
Did you ever resolve this?
I have exactly the same problem.
Have exactly the same continuous sign in page loop and same errors.
https://www.virginmedia.com/myvmo2/home?error=server_error
Hi xandxand,
Thanks for your post and welcome to our community.
We're sorry to hear you're unable to sign in to the online account.
Are you using an apple or android device please when using the app?
Please pop back to us when you can.
Same issues also. Android. Cannot access any of the Virgin Apps or log in online. Very frustrating. I think it is down to the V O2 Id thing going on.
Hi holdensredhat,
We're sorry to hear you're having the same issue.
There has been an update for android today, please update your app and it should now work 😊
Please let us know how you get on.
Hi.
Android and windows pc.
I uninstalled VM app. Opened it again.
Log in page. Add my virgin.net email
Fingerprint biometrics log in.
It attempts to open next page (browse page) then immediately shuts it and return to VM log in page.
And i repeat the whole process over and over again never able to log in.
Add this occurs on Vm app. Window pc. A different android device. Wifi and mobile date. Can i assume it is an issue with my primary email address?
I have this problem on my Windows 11 Laptop, works OK on Android phone. I have tried different browers, cleared cche and cookies, makes no difference.
- Nathan_B
Forum Team
Hi there mwtheplumber Welcome back and thanks for your post 😊
Sorry to see that you've been having the same issue on your laptop, do you know of anyone else with a Windows 11 laptop who has reported the same issue? We haven't been made aware of any new issues with this.
Let us know
Regards
Nathan
