Be careful people! On 27/4 we took advantage of the offer virgin were offering, either a Nintendo switch or £200 added to our account. We opted for the latter… after one month we rang up to ask why our account hadn’t been credited, we were told to wait 2 months. So, at two months we called again, were transferred from department to department and were told it would be there within 48 hours. Again, no money. We called again, on which we were told a manger would call us in 48 hours, which he did to be fair. He then told us we weren’t eligible and we needed proof of deal, he then said we could have a LG tv but would have to wait another 30 days. We then said we wanted to disconnect and they threatened that we would break contract even though they were breaking contract by not honouring the deal.
i just wanted to warn people.
I will add this to as many forums as i can so others don’t get drawn in by false promises.
