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Johnny65's avatar
Johnny65
On our wavelength
11 months ago

STILL RECEIVING PAPER BILLS

Months and months later, and after a horrible type phone call from India ( customer services)  I AM STILL RECEIVING

PAPER BILLS> THE LATEST ARRIVED ON MY MAT TODAY!!!    Are you sure I'm not paying £21  a year for this mis-service?

Will this NEVER stop?  Does anyone know how to stop this unwanted post?

 

Johnny65

5 Replies

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  • Johnny65's avatar
    Johnny65
    On our wavelength
    11 months ago

    Not sure that's the answer!  Who knows what Virgin would do?

  • Johnny65's avatar
    Johnny65
    On our wavelength
    11 months ago

    Is there anyone on this forum who is actually a genuine employee of Virgin who can solve the problem? And why the problem seems insoluble?

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Johnny65 👋.

      Thanks for reaching out to us, apologies for the issues that you are having with being charged for paper billing. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Johnny65 👋.

      Thanks for joining me in a private message, so glad we have been able to resolve the issue of the paperbills and also save you a little bit extra on your package. Should you need us again, please do reach back out to us 🙂.

      Sabrina