Forum Discussion

JinHui's avatar
JinHui
Joining in
12 months ago

Still Receiving Paper Bills

In December after upgrading to Gig 1 Fibre, I had requested no paper bills, the customer support definitely said they have turned off paper bills for me, since then I have been charged for 3 paper bills, and please do not give me instructions on how to turn off paper bills myself because that is for the OLD website, and you CANNOT do it on the new website, also please refund those 3 paper bills (£5.25) to my payment method, thank you (because if it is used as credit I cannot tell what's what so it is easier for me).

  • Steven_L's avatar
    Steven_L
    Forum Team
    12 months ago

    Hey JinHui,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your billing situation at the moment. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L