Forum Discussion

Wayne24's avatar
Wayne24
Joining in
15 hours ago

Still no Free Gift

Hi could anyone help me with talking to somebody about my free gift tv, it’s getting ridiculous now, no contact from virgin when I’ve contacted customer services, and also filed a complaint with no response from anyone, can’t speak to anyone direct about the issue. It’s been well over 55 days since my contract started and don’t think it’s fair that virgin is misleading new customers with free gifts that I haven’t received 

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello Wayne24,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your free gift as part of your package with us. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L