Still no Disney+ activation link

Question

I’ve been chat dumped twice. Told I needed to go to Disney to sort. Their customer service was superb. They told me they cannot add Disney to my Virgin account- of course they can’t; they are Disney.

Despite receiving email (only manually triggered by Virgin assistant on second chat) there is no link on website on my account.

After 4 hours chatting yesterday with huge gaps between replies I don’t want to do this again.

I’ve issued a complaint but all I want is the activation link. Please could someone from Virgin help this weary old fella?

Akua_A · Answer

Hi IsaacA&nbsp;
Welcome to our community forums and thank you for your first posts. Sorry to hear you are having issues with your Disney + add-on and have been unable to get it resolved by our team. We would be happy to take a further look into this for a resolution. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,

Stokeymick76 · Answer

Did you get it sorted? I'm having the same issues.&nbsp;

CAsh2 · Answer

Same problem for me. Entertainment Services completely blank. No links. To say that Virgin's response has been 3rd rate is charitable. Taken over a week of trying and still no Disney +!&nbsp;

Ayisha_B · Answer

Hi CAsh2 👋
Welcome to our Community Forums and thanks for your post.
Sorry to hear you are having issues with this.
I will pop you a PM 📩 now to assist further.
&nbsp;

livvy3007 · Answer

I've yet to receive and activation link, so very disappointing.

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Still no Disney+ activation link

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