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DanielFleetwood's avatar
DanielFleetwood
On our wavelength
4 months ago

Still being charged for 360 Mini Box

Good afternoon.

I removed additional box via WhatApp message in November, and got a "thanks for making those changes" email confirming this is being removed. I then received a new contract showing this.

I paid the £10 in November and assumed that was the end of it. I returned the box via Yodel, which is showing as delivered and received by Virgin Media.

I then get charged another £10 in January and upon inspection, the additional box is back on my contract and bill.

Can this be looked into as I am due a credit of at least £10 and I am cautious this will be charged again on my next bill and lead to issues in the future when Virgin Media are expecting the box back when I already returned it in November.

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi DanielFleetwood, 

    I can see you've already sent a private message to my colleague who was originally helping you to resolve another issue. 

    We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.

    Thanks,