Sports Upgrade Has Resulted In Lost Channels

Hi Treu

Thanks so much for joining me in a private message.

I'm happy we were able to resolve your concerns together :).

If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    

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Treu wrote:

A few days ago, I spotted in my account an option to upgrade to Sky Sports HD at an extra £4 a month, which I decided to do to see out the remaining few months of my contract. I then received an email confirmation to say I would be losing TNT Sports. I contacted an adviser on web chat who said I wouldn’t be losing any channels. Yesterday, I noticed Sky Sports HD was activated but the TNT Sports channels were gone.

I contacted an adviser again on web chat to ask Virgin to fulfil the agreement until the end of my contract and to reinstate TNT as it’s part of my Maxit package. They said they could reinstate TNT but the price per month would increase by £18, but I also suspect they have also put me on a new 18 month contract without my consent. I don’t think this is how customers should be treated. I would rather not go back on webchat as I was not treated particularly well and I was going round and round in circles with the person I spoke to.

Is there anyone I could possibly speak to on here to resolve this? I did not want a new contract at a higher price, I just want my old contract reinstated. 

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Did you get it back and revert under your "cool-off" period?

Hi Treu

Thanks for your post and welcome to our community.

I'm very sorry to hear there's been an issue with the package change.

I'd be happy to look into this for you.

I'll send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can.