Forum Discussion

Cyberman77's avatar
Cyberman77
Joining in
2 years ago

Sorry, there was a problem registering that password. Please choose a different one.

Hi,

I am trying to create an account with My Virgin Media however, when I enter a password I get the error "Sorry, there was a problem registering that password. Please choose a different one." 

I have tried a number of different passwords and all come up with the same error so I don't believe I'm doing anything wrong

I can see that others have had similar issues here so please can I get some help registering? 

Thanks

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Cyberman77 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're experiencing when trying to register for My Virgin Media 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • andyh2o's avatar
    andyh2o
    Joining in
    2 years ago

    Hi,

    I'm having exactly the same problem with what is a virgin.net secondary account. I have entered the security details correctly and have tried to reset the password multiple times, using different browsers on different machines, and also in 'incognito' mode. The error message is "Sorry, there was a problem registering that password. Please choose a different one." The password meets all the requirements. I see that this problem has been reported many times. Please help.

    Thanks,

    Andy

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi Andy, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having some issues with resetting your secondary email password. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,