Forum Discussion
- Ashleigh_CForum Team
Hi there shtike
Thank you so much for your post and welcome back to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your account and I understand how frustrating this must be.
Can I ask if you have had another account with us before that used this email? If not can I ask if you have tried registering via an incognito browser?
Thank you.
- shtikeTuning in
Hello Ash
I think I have another account with you with the same email address back in 2011-2014 at different address.I am now trying to register for the new address with new account number and area but having this issue.
Can you please resolve this for me?
Thanks
- Ashleigh_CForum Team
Thank you for clarifying and I would be happy to take a closer look into this with you via a PM.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
- AnonymousSame issue here @Ash_C - please can you help me to sign-up to my account.
- Paul_DNForum Team
Hi andr3wrichardso,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you have been unable to set up and Online Account, I was able to locate you on our system with the details we have for you and it looks like you have only just been installed, it can sometimes take up to 72 hours for the system to recognise your account after installation.
Regards
Paul.
- JagnewkJoining in
I've had a member of virgin media contact me in PM two days ago and still no resolve either still waiting on an update... It's been over a week now and I can't view or create my account, I've made multiple phone calls regarding this and Virgin Media still hasn't resolved this each time being told I must wait 24-72 hours... No surprise no resolution... No one seems to know or understand what this bug is leaving new customers unable to create an account. I've heard from a member of Virgin Media (according to the IT team) that this is an "email outage"? Maybe get some Software Developers looking at this thank you.
- Ashleigh_CForum Team
Hi there Jagnewk
We are so sorry that this issue has been ongoing and thank you for popping back. Our agent will do all they can to help via the PM, please do keep in contact with them so they can continue to help, they will also be happy to check on the progress of this for you.
- gnanavel2908Joining in
Hi Team,
I am facing the same issue not able to register getting (Sorry, there was a problem registering that password. Please choose a different one.), please help me on this. I don't have any other account with this email ID.
Thanks,
Gnani
- Tom_W1Forum Team
Hi gnanavel2908 thanks for your post here although we're sorry to hear of the concerns you've raised here.
Please allow me to send you a PM so we can look into this further for you.
Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks
- ibenJoining in
Hi there! I’m also having this problem too. I’ve not previously had an account either, but I do have an account with O2.
It’s saying “Sorry, there was a problem registering that password. Please choose a different one.”. This has been reported and I have the following reference P012113247.
Is there a way to have an update?
Thanks
- Gareth_LForum Team
Hello iben,
Thanks for your first post and welcome to our community.
Sorry to hear that you are experiencing the same issue.
I'd like to take a look into this for you and chase the P0 ticket.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
- leboldyJoining in
Hi
I'm having the same issue here: I can't get past the screen for setting a password, even though I have respected all the criteria for a 'strong' password. I think I had another account with you with the same email address in the past and perhaps this is causing the issue?
My forum email is the same as the one I bought the contract on and am trying to set up an account on
Please can you take a look for me?
Many thanks,
- leboldyJoining in
Hi Zoie,
Indeed, I’ve got a new account with you a week or so ago, but using same email as before (in my previous account with you).
The installation is scheduled to next week, but the lady on the phone told me I could be tracking all the progress/status in the app already, which why I’ve been trying to register for a new account. I can give you my account details via PM, if that helps?!
many thanks
- mrzarltonJoining in
Hi, I have an old virgin.net email that just stopped receiving and sending emails a while ago now. I've tried numerous times to reset the password online and no matter what password format I try (I've tried many) I get the same error message telling me "Sorry, there was a problem registering that password. Please choose a different one."
It's getting ridiculous now, I need access to the account and I've left it months and come back to it to try again and STILL you haven't sorted this issue!
Please can I get some assistance to finally resolve this issue.
- Daniel_EtForum Team
Hi mrzarlton, thank you for your post.
We're sorry to hear about the issue you've been having and that you feel this way 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
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