Every time I try and log into my account I get the below error. Its been happening for a few weeks now. Can anyone assist, I can't get into my account at all
It's something at our end, and we?re working as fast as we can to fix it.
If you try again later everything will be sorted. Sorry for the inconvenience.
Need to do anything else?
Take me to:
Hi Robdogg111,
Welcome back to our community forums and thank you for getting in contact with us regarding this error.
Just to confirm, do you get this after entering your log-in details into your my VM account? Does this error occur on every page within your my VM account? Does this also occur on alternative devices and browsers?
Thanks,
Yes, I enter my credentials and it looks like it will load but then I get that error. I can't get to any other pages in my account as it does not sign me in.
Same error appears on different devices and from different locations.
Thank you for letting me know Robdogg111.
Have you tried using an alternative web client such as outlook to see if the issue is with your mailbox? If so, have you tried the following link to change your password https://www.virginmedia.com/help/billing-and-payments/login-problems. Please note password changes take up to 15 mins to sync on our systems.
Thanks,
Hi Robdogg111
Thanks for joining me on PM.
Just to update the thread, the online account issue was sorted.
If you do ever need us, please pop us a public post on here and we'll be more than happy to help 🙂
Best,
Hi there,
I have the same issue, i have just registered for virgin and online wanted to track my order, however i am met with this message every time i go to the orders page.
Hi Cyspratley,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some issues checking your order.
So I can take a closer look I've popped you over a private message.
Alex_Rm
Hi, my account does this too and has done so since I opened the account.
Hi annairvine73,
Thank you for your post and welcome to our community forums. We're here to help.
I'm so sorry to hear you're facing some issues logging into your My Virgin Media online account. Can you confirm what device you're using and the browser too?
Thanks,
Hi,
I am using a Samsung phone and have tried Samsung browser and Google chrome both with incognito mode on and off.
I've been having this same issue for the past week. I'n not able to access TV guide or channels using the app, Safari or Chrome on mobile or laptop devices.
Hey Fishfish, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the apps.
I will assist you on this and look further in to this matter for you.
I will send a private message - watch out for the purple envelope inviting you in.
Kind regards,
Ilyas.
I am getting the same issue with the same error message "somethings gone wrong"
I have managed to reset my password, however still getting the same error.
Not yet managed to access my account since joining and I have tried every method possible trying to log on using phone, pc, laptop etc and using chrome, explorer, Firefox and incognito mode and nothing works.
I have rang twice and been told it'll be sorted but I have heard nothing.
Please can someone help with this as it's extremely frustrating
Hey MatthewJD,
Firstly welcome to the Community Forums and thanks for the post.
Sorry to hear that you are having an issue trying to sign in to your My Virgin Media account. Having looked into the system and all the tests you have already done what I would like to do is send you a quick private message, I will get this sent to your shortly.
If you haven't used our private message feature before you can access it via the little purple envelope in the top right of your screen.
Speak to you soon. Joe
I'm having the same issue. Can someone please help? Tried multiple browsers etc.
Hi somoakie thanks for posting and welcome to our community.
Sorry to hear you've not been able to access your online account. And for any inconvenience this may be causing. I'd like to take a look on your behalf. I'm going send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
