Forum Discussion

zedekiel's avatar
zedekiel
Settling in
17 hours ago

[Solution] to VM linking problem

This worked for me.


Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.

Credits to JSladen

 

11 Replies

  • Can you clarify - is this for NEW VM customers? Because it does not appear to work for EXISTING ones (or is there still an underlying link issue here?) after correctly entering the Account holder's last name, Account Number and Area reference number?

    • zedekiel's avatar
      zedekiel
      Settling in

      I am a new customer but I created my account before my package arrived. When did you created your account? 

      • Charming's avatar
        Charming
        Joining in

        Been with VM for over 10 years, I'd say! It brings up my existing account (the one I was using before the new VMO2 ID came in) after doing your intro steps with Sign In & Reset Password buttons!

  • This needs to be Pinned. ALSO worked for me now to get the Link process to work

  • Thankfully it’s resolved.I would imagine quite a few new customers have cancelled due to virgins refusal to acknowledge this problem, I was very nearly one of them. Not good customer care 

  • The amount of calls, emails and various forum posts you have found the answer that Virgin media don’t even know how to sort out. The amount of times they have said ā€œit will resolve once your account is liveā€ which is utter rubbish as all the generated emails and text messages are telling you to register to rearrange your engineer visit if required. I can’t believe a company of this size couldnt find this resolution. Oh well it’s fixed now. Thanks again šŸ‘ 

  • This worked for me except now when I login My Virgin just endlessly refreshes

  • Thanks a lot. Clearly new customers should not really have to bother with the old Virgin Media account - but here we do.

  • It works!!!! Been trying to get this sorted for weeks now! and even Virgin Media haven't been able to help! Thank you so much OP. This 100% works.