Skysports.com login with Virginmedia

Ive  been able to log in to Sky Sports app to watch live sport until recently but Sky now want me to upgrade app. My iPad does not support iOS 16, but Sky said I can access Sports via their website.
I tried to log in on Skysports.com to watch football today using the Virgin Media log in link but this just signed in as “User” without me putting in any details and did not allow access to live sport.  
Can  Virgin Media and Sky please fix this asap as I’m paying for a service I can’t use.