I havnt had issues with pausing but I've had the issue of the sales person saying they will cover the costs of sky termination fees and nothing come of it, and they only canceled the broadband contract with sky not the tv package aswell
[Mod - title edited for clarity]
Hi Niall23,
The new One Touch Switch process is only applicable to landline and broadband services and not TV services.
There's a posting from Ofcom, dated 2nd October 2024, regarding the One Touch Switch process.
/ofcom.org.uk/phones-and-broadband/switching-provider/switching-landline/
From September 2024, a new switching process for all broadband and landline services called ‘One Touch Switch’ will be used. This process will be easier, quicker and more reliable for customers.
Under this process, you don’t need to speak to your current provider. Instead, your new provider can arrange the switch for you. You will simply need to provide them with a few details including your address and the name of your current provider.
These details will be matched against your current provider’s records, and they will immediately send you any important information to consider in deciding whether to go ahead with the switch. This may include early termination charges or the impact of the switch on any other services you currently receive. If you decide to go ahead with the switch, the new provider will arrange this for your preferred switching date.
If you use a bundle of services with a provider, for example home phone and broadband, you will usually follow the process described above.
However, you may need to notify your old provider to cancel other services you are also switching as part of a bundle - particularly if the switch involves cancelling a TV service. Your old provider will give you information on what your options are regarding these services in the switching information they send to you.
Forum TeamHey Niall23, thank you for reaching out and we are sorry to hear about this issue.
Who promised this the sales agent?
Did you bring TV over to us?
Yes the sales rep at the door and I also have a tv lacksge with virgin
Forum TeamThanks for coming back to us Niall23. Have you spoken to the team to the team about this and do you have any proof that the agent offered to cover the costs of your Sky termination costs?
Kind Regards,
Steven_L
