Forum Discussion

Rach12's avatar
Rach12
Settling in
2 days ago

Sky cinema ad on

I have subscribed to the sky cinema ad on with my package and I’m not able to access it on my tv? 
Can anyone help? 

5 Replies

  • Rach12's avatar
    Rach12
    Settling in
    17 hours ago

    Thank you.
    I have tried all that you have suggested. Red light still on and still no sky cinema yet. 
    hopefully someone can message me about a new hub. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      6 hours ago

      Hi Rach12 

      Thanks for posting and welcome to the community. I'll send you a PM now to book an engineer visit over the red light.

      Best wishes.

  • Rach12's avatar
    Rach12
    Settling in
    19 hours ago

    Thank you for the reply.

    I ordered the add on through the app. I then had an email saying it had happened. Just wondered how long it took to go through though.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      18 hours ago

      Hi again Rach12​ 

      If the email says the add on has been activated then I suggest rebooting your set top box.  

      I've just noticed your other thread <here> about the red light on your hub 3.  If you are in modem mode and using a 3rd party router then the light does look magenta or red.   

      However if you aren't using a 3rd party router then it might be a sign of over-heating.  To check that remove any ethernet cables that are connected to the hub, then press the reset button on the hub for a timed 60 seconds and then allow it a couple of minutes to fully reboot before re-connecting any ethernet cables. 

      If the light is still red following that then it should be swapped out for another hub.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    How did you place the order for the Sky Cinema add on?

    Changes made over the phone are usually actioned immediately (unless the change also involves new equipment, in which case that won't complete until you've received and activated the new equipment)

    Once you've agreed to the terms and conditions  for any online renewals/regrades, or any changes made through My Virgin Media, or via an email offer that was sent to you, the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.

    Once it's been 14 days, if the add on/new contract hasn't been put in place, pop back and update this thread and a member of the forum team will be able check things further for you.