We have recently signed up to get Virgin broadband installed, however when signing up to it I misspelled my email (swapped 2 letters round). Was just wondering if it’s possible to correct this?
any help is much appreciated 🙂 thanks
Forum TeamHi JoanneK43,
Thank you for your post, welcome to the Community Forums and to Virgin Media! 😊
We'll be more than happy to get this corrected for you on our end. I've popped you over a private message so I can take your account details.
Please look out for my message over at the purple envelope.
Thank you
Hi, Iam afraid to say that I have done this exact same thing today! Please would you be able to help me sort it as I’m not sure how to go about it, Thankyou
Forum TeamGood Morning Shellc1980, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the issue with the E-Mail account, and the wrong one being used.
Check out the envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
Thank goodness I'm not the only dopey person out there!....
I've also done the same thing - can anyone help me out?
I do have the order reference number if that helps.
Forum TeamHey spacepostman, thank you for reaching out and I am sorry to hear this.
Is this for your brand new account or your online account just to confirm sorry?
Thanks Matt,
It's for my new brand Virgin Media service, hopefully the equipment is arriving on Friday.
I also mis-typed one letter in my email address on signup, so my contract docs will have bounced. Got the confirmation SMS though.
Might be worth mentioning, this sort of thing is usually avoided on many other websites, which force you to type your email into two text boxes to check they match-up. I'm pretty certain Virgin hasn't got that.
Forum TeamIf you got the SMS this is good news, we can look at updating the email for you.
I will send you a DM and we can confirm everything.
Thanks Matt, I spent over an hour on the phone yesterday trying to sort this out but was getting absolutely nowhere.
I'd forgotten all about these forums and how useful they are, since it's been a while since I had Virgjn Media in my name.
Hello Matt,
I have the same issue. Misspelled my email address in a hurry and now i have no way to access my account or get any updates. The delivery date is today.
