Since the advent of the Viginmedia O2 ID it has been a nightmare to sign in. Had confirmation email that an ID had been created but the password always says not verified and there is no way to check or change it, have to go all around the houses using backup email, passkey, A/C No but everything seems to hinge on a password that is never recognised even though, it was in a password manager when it was created. Day 1 Virginmedia customer from Ntlworld and I pay for 5 O2 sims.
Forum TeamHi pejd,
Thank you for your post and welcome to the community.
We're very sorry to hear about the issue with your online account.
To confirm, the page is rejecting each password you try?
^Martin
Yes, every password is rejected, there's a forgotten email function but no forgotten password to try and reset the account
my password never works, I used the same password for both email addresses, I have been asked for my Google Pin, A/C No, I had an email saying Virgin/O2 had been linked but it never works
Your password wasn't verified.
Please try again or choose another way to verify. You've got 1 attempts left.
