Setting up a direct debit without ‘memorable word’
Long story short, my grandmother-in-law pays her phone bill via paypoint but fewer and fewer places are doing it, so she’s having to travel a long way to do it…
We want to setup a direct debit for her instead, but when we call, the auto message wants the ‘memorable word’…she doesn’t remember it, and the only other person who did is now deceased.
She doesn’t have an online account, no internet or device to access it. There’s no options on the phone line to speak to a human…what on earth do we do?
