I have logged into the Virgin media App to check service status and notice that I my TV, broadband and phone packages are not listed. Just my mobile account. This means I can’t check service status as it is not showing any services. I have a full package with virgin and all 4 services. How can I fix this?
Hi Simonwa
There are sometimes discrepancies between the app and the web version which can take a few days to correct.
Have you tried logging into My VM via a browser instead as that may have the correct information. It should also allow you check the service status.
https://www.virginmedia.com/my-virgin-media
https://www.virginmedia.com/help/service-status
There is also the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level, rather than using the app which is really for more widespread issues..
Yes, after I posted this, I went online and the web version is correct. However, it has been several months since my services were updated and it was correct before. So it should have caught up by now.
Hi Simonwa,
Thanks for your post, sorry to see that the My Virgin Media app isn't reflecting the incorrect data from your account.
Have you tried deleting and reinstalling the app to ensure you have the latest update? Have you tried seeing what happens when you try and 'add' cable services using the options at the top of the screen?
