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Paddy94's avatar
Paddy94
Tuning in
2 days ago

Service switched away from Virgin to BT Via One touch switch, still being billed after switch.

Hey there.

I recently switched providers from Virgin to BT, but I'm still being billed for some reason? I received confirmation about the switch process starting via email from Virgin, including an email about being sent a return box for my old kit (A return box which I still haven't got in the post, funny enough).

The service was due to switch on the 7th, which I'm assuming it did as my new broadband is up and running just fine.

Just wondering if anyone else has had this issue and if so, how they resolved it?

1 Reply

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    23 hours ago

    Hello Paddy94,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your One Touch Switch order. 

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L