Forum Discussion

rowdyangel's avatar
rowdyangel
On our wavelength
26 days ago

Service Status - Your Service Hasn't Been Installed Yet

Hi, this is an odd one.  When I log into my account and go to check service status, it shows "your service hasn't been installed yet" for Broadband, TV and Phone.

Clearly this is incorrect as our services have been up and running for almost a year but this issue does prevent me from being able to check the service status on my account.

Any ideas as to why it is showing this?

Many thanks in advance.

Jayne

 

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    26 days ago

    Hi rowdyangel 👋

    Welcome to our Community Forums and thanks for your post.

    I'd like to take a look into this so will pop you a PM 📩 now and we can take it from there.

    Speak soon!