Forum Discussion

albatross99's avatar
albatross99
Tuning in
5 months ago

Service not responding on here and no help on phone

Please, please, please can someone contact me on here to help??

I renewed months ago and was told I could keep TNT as part of my renewal. VM have since verified this was the case based on correspondence when I renewed yet it has still not been added back to my account - several months now. 

my broadband still cuts out frequently and impossible to get an engineer out. 

I was told I hadn’t passed security on messages in spite of doing it a dozen times in the past and supplying the billing date information that I am sent by virgin on email. 

then I call the helpline and they are no help as they are unable to see any of the context from service messages here. 

it’s dreadful service and no one appears willing or able to help. Please can someone sort this out??!

 

  • Akua_A's avatar
    Akua_A
    Forum Team
    5 months ago

    Hi albatross99 

    Welcome back to our community forums and sorry to hear you have been having issues when trying to resolve this TNT issue. We can understand the frustration caused. We can however see that you have recently been in contact with our team regarding this issue. Do you need any further help from here? 

    Thanks,

  • albatross99's avatar
    albatross99
    Tuning in
    5 months ago

    I do need further help, yes please. I have had to resort to paying for the TNT service so that I could have it connected - in spite of the fact that it should have been included for my for the last 3 months from renewal. Please can someone contact me so that we can sort out refunding the cost to my account? And sorting it out once and for all? On top of which I am still having regular broadband drop outs, so would like to continue trying to fix that too. 

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi albatross99, 

      Thanks for coming back to us in the Community on this one. I can see you've already sent a private message to Steve who was helping you. He will pick this up when back on shift and reply to you directly. 

      Many thanks,