Forum Discussion

barrycuda's avatar
barrycuda
Joining in
4 days ago

Seem to have been overpaying for months

Hi

When we renewed our contract at the end of 2024, we had an issue with the premium Netflix package that was meant to be included. 

I was assisted by a colleague on here after being fobbed off multiple times by customer service on the phone, and it seemed everything was sorted. However I have recently checked our bills and it seems that the amount the forum team member said we should be paying isnt what we have been paying so would just like someone to look into this for me please as everytime I try calling its either a massive queue or the person I speak to doesnt understand our issue. 

Many thanks

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Barrycuda 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear about these billing concerns following a package change at the end of last year, and that you have concerns that the issues have continued! 

    We'd need to take a look at the account to see what's happening and then offer further support. We can then return to this public thread with another update when possible. 

    Please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering help. Thanks for your patience in the meantime! 🌞