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Walker5's avatar
Walker5
Joining in
11 months ago

Section 21 no choice homeless, but online still expected to pay large early disconnect fee

Another Virgin Customer in the same situation, now effectively homeless and still looking to speak to someone about getting the large contract termination fees waived / end the contract due to a no fault eviction. 

Was in a long term rental (nearly 10 year) so had no quarms renewing my virgin media contract as I had the previous multiple years; however subsequently been issued with a section 21 notice from my landlord and have had to move out. As the local rental market is so difficult, have ended up back at my mums effectively homeless, so no longer have an option to transfer the service to anywhere I might have moved to, (and no point duplicating a service my mum and step-dad already have; especially when I don't know how long I will have to/can really be here for)

So, like many others, I tried to cancel, hoping after looking online there would be some understanding of this particular situation, but met with a cold hard if you cancel you have to pay the huge early disconnection amount in one go. (And like others, I'm not in a situation to just afford this)

So, it would seem the only way to get this done is to perhaps post on here? and hope one of the customer service teams get in touch to resolve this. I have proof of my section 21 and confirmation of the final move out date etc.

Can anyone at Virgin please help! 

Thanks

Rob 

 

3 Replies

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  • Walker5's avatar
    Walker5
    Joining in
    11 months ago

    Hi Lopez26 

    Unfortunately I am in exactly the same position over this weekend. Long term rental, section 21, back with my mum as couldn't get anywhere, so effectively homeless. Hopefully, they will get it resolved for us both, like they seem to have for some.

    I agree there seems to be 0% understanding from online or phone agents of this now quite common, but very difficult circumstance, which might lead to cancellation. Where the last thing needed on top is to have the situation being made more difficult by having to chase up things like this!

    All the best to you and yours.

    • Lopez26's avatar
      Lopez26
      Tuning in
      11 months ago

      I am really sorry to hear that, I really hope it gets resolved for you and will let you know if we get any further support. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    11 months ago

    Thanks for your post Walker5, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues you've been experiencing with unexpected eviction and the distress this has undoubtedly has caused.

    I'd be happy to see what we can do to assist you in getting the issue with the now former Virgin Media services resolved for you.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn