Forum Discussion

Apb88's avatar
Apb88
Joining in
2 months ago

Router return -Stalled at Yodal National Hub

I recently cancelled virgin media within the cooling off period.  I returned the router as requested using prepaid service via yodal on 4/12/24.  I received a tracker number from Yodal, however this shows it has not been delivered back, there has been no update via yodal since 8/12/24. 
I have proof that I have done my bit and the fault is with yodal which was arranged and paid for by virgin.  Please can you advise the easiest way to ensure I don’t get charged for the router without spending hours on the chat (reason for leaving!) Thanks 

Router return fee
  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi Apb88 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel