Forum Discussion

Jaz_Mir01's avatar
Jaz_Mir01
Joining in
11 months ago

Returns packaging

Hi,

I've cancelled my WiFi but unsure that return packaging will arrive in time before I move out. I'm going abroad for a month so unable to provide a different address to send it to - is it possible to just use that packaging the hub 3 arrived in and stick the returns label onto it and return it like that? 

Thanks, 

2 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi Jaz_Mir01 

    That wouldn't be a problem as long as the parcel is secure.

    If you have a printer you can print out your own label and return the equipment in your own packaging.

    I hope this link helps https://www.collectplus.yodel.co.uk/virgin 

    After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store.  Make sure you receive a tracking receipt and keep it safe.

    ** Use either or both of the following links to find your nearest store (they have different shops listed)

    https://www.collectplus.co.uk/find-a-store 

     https://www.collectplus.yodel.co.uk/store-locator?v=2. 

     

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    11 months ago

    Hi Jaz_Mir01,

    Thank you for your post and welcome to our community forums. We're here to help.

    It looks like newapollo has offered some advice on how to address your concerns with returning some equipment, but do let us know if you have any further queries.

    Thanks,