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xeransa's avatar
xeransa
Joining in
5 months ago

Returning Virgin Media Kit

I have been asked to return my virgin media kit but did not receive the packaging. I then ordered another set of packaging which arrived yesterday so I posted the kit yesterday. In the mean time I recieved an email from virgin media saying I will be billed on the 21st of September for not returning the kit. According to them it takes 10 days to return the kit but I only received the packaging on the 16th 5 days before they are going to bill me! Can anybody help with this?

billing
complaint

3 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    5 months ago

    Thanks for reaching out to us xeransa, and a very warm welcome to our Community Forums.

    We're sorry to hear of the difficulty faced when trying to return our equipment to us.

    Can you please confirm if you've retained the receipt that confirms the delivery of the equipment to Virgin Media?

    If this is available we can have this forwarded to our back office colleagues to ensure that the charges are not added to your account.

    Alternatively, once the equipment is received, any changes added to your account would be wiped - upon this being scanned in at one of our depots.

    Thanks,

    David_Bn

    • xeransa's avatar
      xeransa
      Joining in
      5 months ago

      Hi David thanks for your reply. I have the receipt and the tracking number is JWKBVY1

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        5 months ago

        Thanks for coming back to us xeransa. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
        Kind Regards,
        Steven_L