Returning old Equipment

Question

Hi I have moved to a different ISP, have received an email to say the packing to return my old router is on its way .This hasn't arrived and ive re requested packaging but this hasnt arrived either, Can you please advise how i can return this without being charged, are the mobile engineers able to pick it up from my house at an arranged time?

goslow · Answer

Whichever return method you use, make sure you get a receipt and tracking number for all items you return. That is the only proof you have returned items to VM. Personally, I would also make a note of the model, serial number and MAC address of all items as there have been past topics on here where VM is requesting different equipment numbers from the numbers on the customer's equipment.

Cardiffman282 · Answer

Your local O2 shop should accept it.&nbsp;

jpeg1 · Answer

Yes.&nbsp; Keep a note of the serial numbers, and check that VM confirm what they have received.&nbsp; You should get an email like this...&nbsp;** My name is jpeg1, not Alessandro **

Carley_S · Answer

Hi paulcdavis&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear that your pre-paid returns packaging hasn't arrived. It can take 10 working days to arrive once ordered.&nbsp;
Did you order this with an agent or did you order your own through the online option here.&nbsp;

paulcdavis · Answer

Ty , does it need to be packaged in anyway or can i just hand them the router and power supply obviously i will get proof I have dropped it off. I have just found a link to create my own returns label so may do it this way if i can find suitable packaging.

https://www.yodel.co.uk/returns/virgin

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Returning old Equipment

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