Forum Discussion

blueboxmedia's avatar
blueboxmedia
Tuning in
17 days ago

Returning kit

Hello, hoping a mod can help as customer service are struggling to help. I returned all my kit when my contract ended, apart from one WiFi pod as this broke a around 3 years ago, virgin replaced it but never took it off my contract even after mentioning it on contract renewals.  I keep getting emails asking for it back otherwise I'll get a fine. I keep calling CS with no luck. They keep telling me they have taken it off. This morning I had a new email asking to return 6 WiFi pods! Any advice would be great as I can't be wasting any more time calling CS! 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 days ago
    blueboxmedia wrote:

    This morning I had a new email asking to return 6 WiFi pods

    That a bit rich considering VM insist you can only have three ...   Another case of one hand not knowing what the other hand is doing??

  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)
    17 days ago

    Hi blueboxmedia 

    Welcome to our forums and thank you for your first post. Sorry to hear you are having issues with the equipment returns on your account. We would be happy to take a look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,