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State89's avatar
State89
Joining in
5 days ago

Returning Kit

I've now been disconnected and left the property where I had Virgin. I requested a return pack for my equipment to be sent to my NEW address but nothing has arrived. I'm now being told I'll be charged £115!!! 

I don't think this is fair given you sent the original return pack to an address I'd informed you I was moving from. Where's the logic in that? It also says I have a WIFI pod to return, but typical Virgin I was never actually sent one, even though I was promised up to 3 free at the start of my contract nearly 2 years ago! I gave up asking for one in the end. 

I'm happy to return the equipment I actually have, I  just need a returns pack and ideally an extension on the time given the error here is with Virgin and not me. 

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    4 days ago

    Hey State89, thank you for reaching out and we are sorry to hear about your equipment issue.

    Sorry, to confirm have you already been a sent a returns pack or not?

    If not you can order one here 

    You can also take any equipment back to any O2 store if this is easier?