Hi
I have recently given notice to end my contract,good product but awful customer service.I have received an email saying what equipment I should return this list has 4 WiFi pods on yet I have only ever received 1 pod. This was after raising a complaint with the ombudsman as VM where charging me for something I have never had and now they are trying to charge me for not returning them.
I have tried to email customer service but had no reply.
Forum TeamHi baldybrock
Welcome back to the Community Forums.
Sorry to hear of your concerns with a charge for a WiFi pod that you didn't have.
If this was resolved with a complaint, we can take a look at what was noted regarding the resolution and see if we can support further on this here.
Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
