Forum Discussion

Elifsez's avatar
Elifsez
Joining in
2 days ago

Returning Equipments

I left virginmedia, and I returned the hub and the tv box with the package that virgin media sent. I have confirmation from Yodel that the package has been returned to Virgin Media on 07/10/2025 but now I've received a text from Virgin Media saying they haven't received yet and I will be charged. I have the receipt from yodel as proof of transaction. Can somebody help me to sort out the issue.

equipment
retuning
Yodel parcel

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    Hi Elifsez

    You might still see some emails regarding return of the hardware device as they are automatically generated by the billing system. VM can't update the systems if the equipment is still in transit. Transit can take between 7 to 10 working days.

    Once VM receive the equipment and it's scanned into the systems then the billing account will be updated. (The returns are scanned in bulk )