Returning equipment
I have been asked to return my equipment which I did promptly due to a me canceling my contract with VIRGIN MEDIA. I had been a customer for 20 odd years and they refused to give me good deal which they have done in the past but this year it was rubbish and were over charging over the odds. Now they are sending me Email's saying I have not returned my Set Top Arris Tivo Box 1 TB AAAX720504350000
I have returned the two boxes I had in the box that was provided to me with but they still keep insisting that they need the above box. What I don't get is that Virgin only provide to boxes. One router and TV box so where did this third one come from. Wonder if other people have had this issue because they are with holding £151 due to this issue. Can anyone help or suggest anything. Thanks