Forum Discussion

excited's avatar
excited
Dialled in
2 years ago

Returning Equipment

Hello, How do i get a email to say what to-do with my equipment.

 

Thanks

  • Hosay299's avatar
    Hosay299
    Fibre optic
    2 years ago

    Hi u can find some info on there site like this 

    if u need more help then please reply and we can help.

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 years ago

    Hi excited

    Thank you for your post and welcome back to our community.

    Do you have a disconnection date scheduled?

    The packaging to return any required equipment is sent around 10 days after that date.

    This will advise what equipment needs to be returned.

    Please pop back to us when you can. 

     

    • excited's avatar
      excited
      Dialled in
      2 years ago

      Thanks for the replys.

       

      Yes my disconnect date is 1st of February 2024. But I am away on holiday from the 8th of Feb for 14 Nights. So i wouldn't be able to return my equipment on time. Hence the need for a early email telling me if i need to return them.

       

       

      Thanks

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 years ago

    Hello excited.

    Thanks for replying.

    I can take a look at getting a returns package sent out for you before the disconnection date if that helps.

    That way you can enjoy your holiday worry free.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L