cwatty
22 days agoTuning in
Returning equipment with a different Serial Number.
Due to recently taking a new contract, I have had one of my TiVo boxes removed from my account to keep my price at the same amount I’ve been paying the last two years. I have received an email telling me I need to return one of the boxes with a specific serial number. Today I have received a box and instructions on how to return the requested box.
However when I have checked both of my TiVo Boxes to try and identify which of the boxes I need to return, neither one of them has the serial number matching the email. So how should I proceed?
I have noticed only one of the TiVo boxes is functioning when turned on with one of them displaying “Account Error CS1011”. Is that the one I’m supposed to return?