Forum Discussion

Kracker's avatar
Kracker
On our wavelength
5 months ago

Returning Customer My Virgin Media Account is Still Old Account

Hi,

I have returned to Virgin Media after a few months but I am unable to view my new account because it opens up my old account. How do I setup a new account in My Virgin Media App. 

Thanks

3 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    5 months ago

    Hello Kracker

     

    Thanks for posting in regards to returning but issues with your online account and the details being for the previous account, we appreciate you raising this with us via the forums.

     

    Usually, when a new account is set up during this process it is requested for the online account sign in details to be transferred from the old account over to the new account so when you login it shows the new account. Obviously it doesn't appear to be the case with yourself and the accounts.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

    • Omi1kanobi's avatar
      Omi1kanobi
      Just joined
      8 hours ago

      I have the same problem. 

      Absolute nightmare trying to get this resolved. 

      Absolutely pathetic I have to go out of my way to have this updated when I logged in my details upon returning back as a customer.