Returning an equipment

There are no old router/hubs being charged £40 if not returned.

The current charges taken from https://www.virginmedia.com/legal/price-guides  are

Non Returned Equipment

• Hub 3: up to £50 per unit
• Hub 4: up to £75 per unit
• Hub 5: up to £75 per unit
• Hub 5X: up to £85 per unit
• Emergency Back-up Line: up to £50 per unit
• Wired Booster: up to £50 per unit
• WiFi Booster: up to £50 per unit Intelligent
• WiFi Pod: up to £86 per unit
• Virgin TV 360 box: Up to £100 per unit
• Stream box: Up to £45 per unit
• V6 box: up to £100 per unit

You can order returns packaging online via https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack 

You can also return equipment by printing out your own returns label using the following link https://www.yodel.co.uk/returns/virgin 

After clicking Create a new label. you will be prompted for your email address. Once you receive the email you will be able to print out a returns label which includes a barcode. You can then parcel up your equipment and drop it off at the nearest Collect + store.

Use either or both of the following links to find your nearest store (they have different shops listed)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2. 

Enclose a covering note with your account number and details of the returned equipment including serial numbers.

Make sure you receive a tracking receipt and keep it safe.

You can also return the equipment via an O2 store https://stores.o2.co.uk/

Thanks,

They ask me to return the arris hub3 or they'll charge 40£, I've been emailed and texted.

I see there's no way I can get a returning pack as AI won't work. Will try print the label or going to a 02 shop. 

This returning thing is a pain in the ass

Regards

Hey Tam11, thank you for reaching out and we are so sorry to hear about your equipment return issue.

We will send you a DM now to get some sent out.

Got the returning pack!, thanks