Forum Discussion

svmis's avatar
svmis
Joining in
30 days ago

Returned the equipment in O2 store more than 2 weeks but still receive the email urging to return it

I have returned the equipment in O2 store on Feb 7.

But I still received the email asking me to return it! I called the customer support and they were not helpful asking me for the tracking number which is not existed on the receipt. Then I called back to the store and they said they can't provide the tracking number and the staff never heard about needing it for many years!

I don't want to be charged for that I did everything correct but now I am helpless. 

  • Kath_P's avatar
    Kath_P
    Forum Team
    30 days ago

    Hi svmis, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're still being asked to return equipment that you've already taken to an O2 Store. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,