I returned my Virgin Media broadband router etc. on 27/04/24, Yodel tracking confirms it was received by Virgin Media on 03/05/24, yet today I've received yet another reminder (text and email) to return the equipment or face a £65 charge. How are you supposed to deal with this when Virgin... already have what they requested in their possession!?
The emails are sent automatically until the returned equpment is booked into VM's systems as being received.
It can take up to 10 working days (14 calendar) days for the returned items to be picked up by VM's systems as they are entered in bulk
A member of the forum team may pick this up for you and check in a few days
Hey FG1972, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
As mentioned above this is correct, it will get updated.
Please do feel free to keep us updated on the matter though.
