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PTAFC1's avatar
PTAFC1
Joining in
8 days ago

Returned boxes

Hi, I have returned both a V360 box and a V360 mini box but email stated it should have been an Arris TiVo box and a Humax box. Are these the same? As I had upgrades in Jan this year.

also if so I may have kept a different 360 box to the one stated  - different serial number but same model. Will this cause issues?

thanks

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    8 days ago

    Hi PTAFC1, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion around the equipment you were returning to us. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,