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mickelodeon's avatar
mickelodeon
On our wavelength
8 months ago
Solved

Return of Virgin Media 'kit' (hub and Tivo box etc.) when leaving/cancelling service.

After being unable to access e-mail account I am cancelling my relationship/account with virgin. For return of Hub and Tivo box etc. please advise address for return delivery. The termination was agreed with your call centre a week ago, withdrawals from my bank account to cease this month.  

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    • mickelodeon's avatar
      mickelodeon
      On our wavelength
      8 months ago

      A further point, the supply cable runs from a junction box on the pavement opposite my home, through the garden (under hedge) to my front room. What happens (or should happen) to that cable. I am leaving because I was blocked from using my e-mail facility (repeat medication etc.) and call centre staffer (Asia) advised that a new (third party) provider required a new password etc. No information was given anent the name and bona fides of said third party. In addition, an attempt to re-register a password was abortive/unsuccessful because of flawed logic in the process.. Clearly, a poor service, run on a shoestring staffwise, to keep R. Branson in the luxury he is accustomed to... 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        8 months ago

        Hi mickelodeon 

        Thanks for coming back to us. The cables would remain in place as they are now. 

        Can you advise further on the email block?

  • mickelodeon's avatar
    mickelodeon
    On our wavelength
    8 months ago

    Hi John_GS, Thanks for your comment. When repeated attempts to access e-mail failed, I contacted support staff via phone 150 and  was informed that a new password was necessary as my e-mail account was being handled by another company, a third party whose name and bona fides had not been divulged - not the reason for this new arrangement. As the service had failed on several occasions over the years - along with regular price increases, i.e. pay more for less, I decided to find another ISP and am investigating alternatives. Meantime my phone is also blocked, a "line in use" message appearing on my (landline) phone.