Forum Discussion

Fran61's avatar
Fran61
Tuning in
3 hours ago

Return of equipment

Ive recently returned my equipment to Virgin, but have received a text message saying that they are going to charge me £245 if it’s not returned, it was received by yourselves on 27/10 so why am I getting these reminders 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    44 minutes ago

    Hi Fran61, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're still receiving reminders. Once equipment has been received by us, it takes up to 14 days for the return to be processed on the account. Until this is done, the reminders will automatically be sent. 

    As you've mentioned it was received by us on 27/10/25, you should get a notification by 10/11/25 to confirm it's been processed. If you've not received this by then, pop back to us so we can help further.

    Many thanks,